엔조이 푸콘

El hotel está con poca mantención, las piscinas no están bien pintadas, hay manchones que le falta pintura. hay una piscina temperada que esta en una construcción que le sacaron el techo, se ve triste. La atención del restaurante es mala porque tienen pocos garzones, el desayuno es malo, la palta de bolsa, los huevos son como color cafe, poca variedad de cosas. La pintura exterior esta vieja. las reposeras de plástico. quisimos ir al spa bajamos y nos dijeron que no se podía sin pedir hora, pese que no había nadie, pero lejos el lugar más precario es el de la piscina temperada.

Hotel ubicado en pleno centro de pucon . Las instalaciones están algo antiguo y el staff podrían tener algo más de entrenamiento para cumplir un standard de hotel de turismo internacional.

El servicio super, las instalaciones también muy lindas, ubicación excelente. Deja mucho que desear el desayuno poca variedad.

Servicio muy completo y todo el personal muy educado y a disposición de ayudar.

Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again

Bad experience not worth the price We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy